Privacy Policy jom918 — Our Commitment to Protecting Your Personal Data

1 Introduction

Jom918 ("we", "Platform", "Company") is committed to protecting the privacy and data security of every member using our online gaming platform at jom918.pro. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly outlines your rights and responsibilities regarding your personal data.

This policy applies to all personal information we collect through jom918.pro, the jom918 mobile app, customer support services, and any other communication channels related to our platform. By registering for or using any jom918 service, you consent to the collection and use of your personal data as described in this Privacy Policy.

2 Types of Personal Data We Collect

Depending on how you interact with the jom918 platform, we may collect the following categories of personal data:

Data Category	Example Information	Primary Purpose
Identity Data	Full name, date of birth, gender, identification card number	Identity verification (KYC), fraud prevention
Contact Data	Email address, phone number, residential address	Account communications, customer support
Financial Data	Bank account number, account holder name, transaction records	Deposit and withdrawal processing
Technical Data	IP address, device type, web browser, operating system	Security, fraud detection
Usage Data	Game history, game preferences, session duration	Service improvement, responsible gaming
Communication Data	Support chat logs, emails, feedback	Complaint resolution, quality improvement

3 How We Collect Your Data

Jom918 collects personal data through several transparent and lawful methods:

• Account Registration: Information you provide when registering a new account at jom918, including your name, email, and date of birth;
• KYC Verification: Identity documents you submit for identity verification purposes as required by our KYC procedures;
• Financial Transactions: Information related to deposits and withdrawals of funds through the various supported payment methods;
• Platform Usage: Data collected automatically while you use our platform, including activity logs and cookies;
• Communications: Information you share when contacting our customer support team via live chat or email;
• Payment Partners: Transaction data received from payment processors we use, such as DuitNow, FPX, and local e-wallets.

4 Purpose of Personal Data Use

Jom918 uses your personal data responsibly for the following legitimate purposes:

• Verify your identity during registration and the KYC process to prevent fraud and unlawful use of the platform;
• Process deposit and withdrawal transactions securely and accurately;
• Provide responsive and effective customer support services;
• Send important notifications relating to your account, security, and changes to the terms of service;
• Detect and prevent fraudulent activity, money laundering, and platform abuse;
• Comply with applicable legal obligations and regulatory requirements;
• Analyze usage patterns to enhance platform performance and user experience;
• Provide game recommendations tailored to your preferences;
• Manage responsible gaming programs including the deposit limits and loss limits you have set.

5 Sharing Data with Third Parties

Jom918 may share your personal data only in the following limited situations:

• Service Providers: Approved payment partners (such as FPX processors, DuitNow, and e-wallet providers) that require your data to process transactions on our behalf. All such providers are bound by strict confidentiality agreements;
• Game Providers: Third-party game software providers may receive the minimum technical data required to properly run the games you select;
• Authorities: We are obligated to disclose required information to law enforcement authorities or regulatory bodies when lawfully required under Malaysian law;
• Fraud Prevention: Data may be shared with recognised identity verification and fraud prevention services to protect all users on our platform.

In all of the above circumstances, we ensure that only the minimum necessary data is shared, and all recipient parties are subject to data protection obligations equivalent to or stricter than our own standards.

6 Cookies and Tracking Technologies

The jom918 platform uses cookies and similar tracking technologies to enhance your experience. There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled as they are critical to platform operations;
• Performance Cookies: Help us understand how users interact with the platform so we can improve performance and usability;
• Functional Cookies: Save your preferences such as language, display settings, and game preferences to deliver a more personalized experience;
• Analytics Cookies: Used to analyse platform traffic and usage patterns in aggregate and anonymised form for service improvement purposes.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the full functionality of the jom918 platform. For more information on managing cookies, please refer to the settings of the browser you are using.

7 Data Security Measures

Jom918 implements a comprehensive set of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between the platform and your device;
• Encryption of sensitive data stored in our databases using industry-grade encryption algorithms;
• Multi-layered firewall and intrusion detection and prevention systems (IDS/IPS);
• Regular vulnerability scanning and penetration testing by independent security experts;
• Two-factor authentication (2FA) for staff access to systems containing user data;
• Mandatory cybersecurity training for all staff who handle user data;
• A comprehensive incident response plan to promptly address any data breaches.

8 Your Rights Regarding Personal Data

As a registered jom918 platform user in Malaysia, you have the following rights regarding your personal data under PDPA 2010:

To exercise any of the above rights, please contact our privacy team via support email or live chat within the platform. We will process your request within a reasonable timeframe and provide a written response.

9 Data Retention Period

Jom918 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy or to comply with applicable legal obligations. Our general data retention principles are as follows:

• Active Account Data: Retained for as long as your account is active and for an additional period stipulated after account closure;
• Financial Transaction Records: Retained for a minimum of seven (7) years in line with Malaysia's financial reporting and anti-money laundering requirements;
• KYC Documents: Retained for the period mandated by the relevant regulatory authorities;
• Communication Logs: Retained for three (3) years for complaint resolution and compliance purposes;
• Technical Data: System logs and analytics data are retained for the period required for security and service improvement purposes, typically not exceeding two (2) years.

Once the retention period expires, your personal data will be securely deleted or anonymized using industry-standard methods.

10 Children's Privacy

The jom918 platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data of minors. Should we discover that a minor's personal data has been collected without valid consent, we will take immediate steps to delete such data and terminate the relevant account.

If you believe that a minor has registered an account on our platform, please contact us immediately so we can take the appropriate action.

11 Amendments to the Privacy Policy

Jom918 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any amendments made will be published on this page with an updated date.

For material amendments that may significantly affect your privacy rights, we will endeavour to notify you via an in-platform notice or your registered email. Continued use of the jom918 platform after any amendment is published will be deemed as your acceptance of the updated policy.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Email: [email protected] (text display only)
• Live Chat: Available 24/7 on the jom918 platform
• Customer Support: [email protected] (text display only)

We are committed to addressing all privacy-related inquiries seriously and will respond within 3 to 5 business days. For more urgent matters, please use the live chat function within our platform for immediate assistance.